WhatsApp1) How do I book an experience?
Pick an experience, choose your date/time (or request one), select the number of participants, then proceed to payment. You’ll receive a confirmation email, and the insider will share any final details needed for meeting up.
2) When is my booking confirmed?
Your booking is confirmed when you receive the confirmation email and the experience shows as confirmed (and payment is completed). If an experience requires the insider to confirm availability first, you’ll be notified as soon as they accept.
3) What’s included in the price?
What’s included is listed on the experience page (duration, what you’ll do, any materials, and whether drinks/food/entries are included or not). If something isn’t explicitly included, assume it isn’t.
4) Can I book for a group, and how is pricing calculated?
Yes—each experience shows the minimum/maximum participants and how pricing works (often a base price for 1–2 people plus a per-person rate for additional guests). Your total updates automatically based on participant count.
5) Where do we meet, and how do I contact the insider?
After confirmation, you’ll receive the meeting point and practical instructions, plus the best contact method for day-of coordination.
6) What is the cancellation policy?
Each experience has its own cancellation terms shown on the listing. Typically: free cancellation up to a certain cutoff, then partial charge, then full charge close to start time. If you cancel, the policy of that specific experience applies.