Security & Privacy

Confidentiality commitment

To serve you better, we need to collect certain personal information, such as your first and last names, age, address, email address, telephone number, and payment card details, which are necessary to process your requests and bookings.

Where applicable, we indicate with an asterisk (*) which information is mandatory in order to process and execute your booking.

When do we collect personal data?

We may collect personal data:

when you make a booking or request information via our website or directly through our customer service team (by email, post, or telephone);
when you subscribe to our newsletter or register for special offers;
when you participate in surveys or send us suggestions.

Your rights

You have the right to access, rectify, and, where applicable, request the deletion of information concerning you. You may also request that information about you that is inaccurate, incomplete, ambiguous, outdated, or whose collection, use, disclosure, or retention is not permitted be corrected, completed, clarified, updated, or deleted.

To exercise your rights, please contact: privacy@uniqueinsiders.com.

How do we use your personal data?

We use your personal data for the following purposes:

To process your booking: we may share certain information with the activity provider or partner who will deliver the experience you booked.
To manage operations: processing, administrative management, customer support, and internal analyses to improve our services.
To send service communications: confirmations, updates, and essential information related to your bookings.
Marketing communications (where permitted): if you have consented or where allowed by applicable law, we may send you information about special offers, promotions, and updates about Unique Insiders. You can opt out at any time via the unsubscribe link in our messages or by contacting us.

All data collected is used for internal purposes and service delivery. We do not sell customer files or confidential information.

Cookies

This website uses cookies. We use cookies to help the site function properly, to improve your experience, and to understand how our site is used. Some cookies may be set by third-party services that appear on our pages.

Where required by law, we will request your consent before placing non-essential cookies on your device. You can change or withdraw your consent at any time via our cookie settings on the website.

To learn more about who we are, how you can contact us, and how we process personal data, please see our Privacy Policy.

Your consent applies to the following domains: uniqueinsiders.com.

Security of credit card payment

Is your payment secure?

Unique Insiders takes the protection of your personal information seriously. We use industry-standard security measures, including SSL/TLS encryption, to protect payment transactions.

When you pay by credit card, you enter your card number, expiry date, and security code. Authorization checks are performed to verify the data and help prevent fraud. The payment process is carried out in encrypted mode and the information transmitted is encrypted (SSL/TLS protocol). No payment information is transmitted in plain text over the internet.

Tip:
When you are on a secure part of the website, you will see https:// in your browser’s address bar. This indicates that the connection between your browser and our site is secured.

If, despite these precautions, a technical incident occurs in connection with a transaction carried out on our site, your bank may be required to refund the amount debited in accordance with applicable rules and procedures.

If you have any questions, please contact us at: support@uniqueinsiders.com.